Delete your Vozyx account

This page explains how to delete your account in Vozyx, the app operated by ZYXIR PTE. LTD., and what happens to your data.

In the app

1. Open Vozyx and sign in.
2. Go to Settings and choose Delete account.
3. Read the confirmation and confirm. Your account is disabled and deletion of its data begins.

Without the app

Email privacy@vozyx.com from the email address you use to sign in to Vozyx, with the subject “Account deletion request”. We may ask you to confirm that the request comes from you. If you can no longer use that email address, tell us and we will explain how we can verify the account.

What is deleted

Your account and profile, your conversations and story progress, and the files you uploaded are deleted or de-identified. Deletion across different systems can complete at different times.

What may be kept

Purchase and payment records, consent records, records of your deletion request, and safety evidence under a legal hold may be kept where we must keep them to meet legal obligations or resolve disputes, and only for as long as that purpose requires. Database backups are kept for no more than 30 days, so deleted data can remain in a backup until that backup expires.

Purchases

Deleting your account ends access to any unused purchased dialogue turns and does not by itself request a refund. To ask for a refund, use Google Play before you delete your account.

For more detail, read the Privacy Policy.